An Empirical Study on Collaborative Uses of Communication Channels for Software Development and Management
Bibliographic record
Abstract
Communication channels refer to the mechanisms adopted to ensure the flow of information within an organization. Developers may use different communication channels (such as e-mail, chat, or simply face-to-face) to discuss issues related to new features, bugs, or documentation. With a wide spectrum of different channels to choose from, project maintainers need to select the best suited channels for the development activities. We survey 129 developers to reflect on their experiences of using different communication channels for development activities (e.g., user support or daily communication). We find that different development activities require distinct combinations of channels. For example, user support appears to be more efficient with a fewer number of channels, reducing confusion on how to contact developers. We observe that a mix of socially-enabled and non-digital channels seems to fit most of development activities.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.025 | 0.148 |
| Meta-epidemiology (narrow) | 0.000 | 0.001 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.003 | 0.004 |
| Science and technology studies | 0.004 | 0.004 |
| Scholarly communication | 0.005 | 0.008 |
| Open science | 0.001 | 0.004 |
| Research integrity | 0.001 | 0.002 |
| Insufficient payload (model declined to judge) | 0.003 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".