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Record W4408469087 · doi:10.52783/jisem.v10i18s.2899

Research on Factors Affecting Tourist Loyalty to Hanoi's Old Quarter: The Mediating Role of Satisfaction

2025· article· en· W4408469087 on OpenAlexaboutno aff
Vu Thi Thanh Thuy

Bibliographic record

VenueJournal of Information Systems Engineering & Management · 2025
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsnot available
Fundersnot available
KeywordsQuarter (Canadian coin)LoyaltyTourismBusinessAdvertisingMarketingPsychologyGeography

Abstract

fetched live from OpenAlex

This research explores the factors that influence tourists' loyalty towards Hanoi Old Quarter, with tourist satisfaction as the mediating role. Following a survey, 467 responses were gathered, of which 18 were deemed invalid and excluded, resulting in 449 valid responses for analyze Cronbach's Alpha reliability and EFA discovery factors through SPSS. Consequently, six hypotheses were formulated and all were found to be supported. Factors such as "Attraction", "Safety", and "Food and Beverage" indirectly impact tourists' inclination to revisit through their satisfaction levels. Although the “transportation” system has an indirect effect on tourist loyalty, it is not deemed significant. Interestingly, while “accommodation” directly affects tourist satisfaction, it does not influence their decision to return to Hanoi Old Quarter. Additionally, the study offers recommendations for Vietnamese tourism enterprises to enhance tourist footfall in Hanoi Old Quarter, as well as better destination management strategies for this destination for governmental and relevant entities.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.003
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Simulation or modeling · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.737
Threshold uncertainty score0.436

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0030.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.001
Science and technology studies0.0000.000
Scholarly communication0.0000.001
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.014
GPT teacher head0.266
Teacher spread0.252 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designSimulation or modeling
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations1
Published2025
Admission routes1
Has abstractyes

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