Exploring Digital Transformation as a Catalyst for Institutional Agility in the Delivery of Public Services
Bibliographic record
Abstract
ABSTRACT Digital transformation has turned into a pivotal force in modernizing public administration, enhancing efficiency, transparency, and service delivery. The aim of our research study is to explore the role of change management and institutional agility in the context of digital transformation within public institutions, and their effect on cost management, public data management, service delivery and beneficiaries' engagement. Based on the institutional theory, we designed a conceptual model, and we used PLS‐SEM as a research method for testing the nine hypotheses. The findings revealed that change management induced by digital transformation had a significant impact on institutional agility and on beneficiaries' engagement, and also institutional agility induced by digital transformation was correlated with effective cost management of institution, efficient management of public data, increased delivery of public services and beneficiaries' engagement. Besides its contribution to literature on public management, our research brings valuable suggestions for decision makers from public sector.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.006 | 0.015 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.002 | 0.004 |
| Scholarly communication | 0.006 | 0.004 |
| Open science | 0.001 | 0.005 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.006 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".