ChatGPT-Based Conversational Artificial Intelligence System for Virtual University Admissions Office Client Attention
Bibliographic record
Abstract
This research investigates the modernization of virtual customer service within academic environments using a conversational AI system based on ChatGPT.This study introduces the first implementation of ChatGPT in a Peruvian public university's admissions office, offering an innovative approach to automate and enhance user support.Educational organizations face the challenge of enhancing accessibility and delivering more efficient services, as traditional methods, such as telephone calls, in-person consultations and online support, often fail to meet user satisfaction expectations.This study proposes and develops a system designed to optimize online interaction and improve accessibility of virtual services, providing quick and accurate responses to academic and administrative queries.Leveraging advanced natural language processing technologies, the system enhances the user experience by reducing wait times and increasing satisfaction levels by 95%.The findings demonstrate its effectiveness in transforming the interaction between users and educational services, offering a scalable and adaptable solution to different educational contexts.This approach establishes a new benchmark for query management within educational institutions and lays the foundation for future applications of artificial intelligence in academic contexts.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.004 |
| Meta-epidemiology (narrow) | 0.001 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.001 | 0.000 |
| Scholarly communication | 0.001 | 0.001 |
| Open science | 0.002 | 0.001 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.011 | 0.003 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".