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Record W4410869540 · doi:10.1111/exsy.70083

Enhancing Smart Tourism With Chatbots: Focus on the Metamodel of Domain‐Specific Language and Emerging Technologies

2025· article· en· W4410869540 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueExpert Systems · 2025
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsRoyal Military College of CanadaKingston Health Sciences Centre
FundersCentre National pour la Recherche Scientifique et Technique
KeywordsComputer scienceMetamodelingFocus (optics)Domain (mathematical analysis)Domain-specific languageTourismData scienceEmerging technologiesHuman–computer interactionWorld Wide WebSoftware engineeringArtificial intelligence

Abstract

fetched live from OpenAlex

ABSTRACT The tourism sector is adopting smart solutions to offer visitors more personalised and sustainable experiences. By leveraging urban infrastructure and new technologies, tourist destinations aim to enhance the interaction between travellers and their environment. Artificial intelligence (AI) and natural language processing (NLP) play a key role in this transformation, particularly through chatbots. They are AI‐driven applications designed to simulate human‐like conversations, enabling users to interact with digital services through text or voice interfaces. In the tourism sector, they facilitate real‐time access to information and services, improving the visitors' experience. These applications typically rely on intent recognition APIs, which may be proprietary, requiring access fees and potentially leading to high implementation costs. This study explores the use of a domain‐specific language (DSL) dedicated to chatbot development for smart tourism. The first contribution comprises various research topics and emerging technologies used to improve smart tourism experiences and their impact on key tourism components such as attractions, accessibility, amenities, activities, available packages, and ancillary services. Second, this work aims to present the key concepts of model‐driven engineering involved in constructing a DSL and to introduce our approach to building a DSL, with a focus on presenting the DSL metamodel. Third, this study identifies the challenges and limitations of using DSLs in chatbot development.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Theoretical or conceptual · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.835
Threshold uncertainty score0.319

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0010.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.011
GPT teacher head0.252
Teacher spread0.242 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it