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Record W4412736245 · doi:10.1108/dprg-03-2025-0066

Privacy concerns toward AI-based intelligent voice assistants in the workplace

2025· article· en· W4412736245 on OpenAlex
Stephen Jackson

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.
fundA Canadian funder is recorded on the work.

Bibliographic record

VenueDigital Policy Regulation and Governance · 2025
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsOntario Tech University
FundersSocial Sciences and Humanities Research Council of Canada
KeywordsInternet privacyComputer sciencePsychologyHuman–computer interactionComputer securityBusiness

Abstract

fetched live from OpenAlex

Purpose Although privacy issues have been widely examined in relation to workplace technology, this study/paper aims to provide a deeper understanding of privacy from a workplace perspective in the context of AI-based intelligent voice assistants. Design/methodology/approach Given the call for more qualitative-empirical studies to examine AI-based intelligent voice assistants, this study conducted 26 in-depth, semistructured interviews with a range of North American organizations across various sectors and industry types. Guided by a constructionist research paradigm and employing a thematic analysis approach, the study focuses on the subjective experiences and insights of participants regarding the use of digital assistants in the workplace. Findings While AI-based intelligent voice assistants can increase productivity and efficiency, the findings reveal that issues related to worker privacy are a significant area of concern. The perceived omnipresent nature of voice assistants fostered apprehensions regarding the listening to and recording of conversations, particularly personal information (information collection). Concerns were raised regarding information processing, specifically whether data was being used for its intended purpose. Fears were also raised about the unintentional dissemination of information, often due to concerns associated with technical glitches. The findings also reveal the invasive nature of digital assistants and their potential to disrupt an individual’s daily routine and personal space. Originality/value Drawing on Solove’s theoretical underpinnings, particularly the work on privacy, this paper offers a fresh perspective on understanding privacy concerns surrounding AI-based intelligent voice assistants in the workplace.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Theoretical or conceptual · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.863
Threshold uncertainty score0.534

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0000.000
Scholarly communication0.0010.001
Open science0.0010.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.024
GPT teacher head0.319
Teacher spread0.295 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it