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Record W4413004040 · doi:10.1080/1528008x.2025.2540977

Creating Customer Loyalty Through Omnichannel Strategy and Branding: Based on the Signaling Theory and Trust Transfer Perspective

2025· article· en· W4413004040 on OpenAlex
Nurul Amirah Othman, Muhammed Abdullah Sharaf Shiban, Norzalita Abdul Aziz

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueJournal of Quality Assurance in Hospitality & Tourism · 2025
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicConsumer Retail Behavior Studies
Canadian institutionsThompson Rivers University
Fundersnot available
KeywordsOmnichannelPerspective (graphical)LoyaltyBusinessMarketingLoyalty business modelAdvertisingComputer scienceService quality

Abstract

fetched live from OpenAlex

This study examines how perceived innovativeness, social support, and social media influencers’ credibility (SMIC) influence trust in the omnichannel of the foodservice context and loyalty. Through the integration of signaling theory and trust transfer theory, this study analyzes a sample of 446 customers who patronize chain restaurants. From the perspective of an emerging country, this study highlights the roles played by three important signals. Trust in the omnichannel, emotional brand attachment (EBA), and positive electronic word of mouth (eWOM) mediate several relationships significantly. This research offers valuable guidance in customizing strategic marketing initiatives for practitioners to enhance long-term impactful performance for businesses.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.005
metaresearch head score (Gemma)0.001
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.194
Threshold uncertainty score0.854

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0050.001
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0010.000
Bibliometrics0.0000.000
Science and technology studies0.0000.000
Scholarly communication0.0000.001
Open science0.0000.000
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.034
GPT teacher head0.314
Teacher spread0.280 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it