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Record W4413139224 · doi:10.2196/66185

Exploring the Utility of Digital Voice Assistants for Primary Care Patients, Including Those With Physical and Visual Disabilities: Cross-Sectional Study

2025· article· en· W4413139224 on OpenAlexvenueno aff
Maya Rajan, Allison Furgal, Reema Kadri, Omar Arman, Kate Panzer, Donna Wicker, Michael McKee, Melissa Plegue, Alexandria Degner, Lorraine R Buis

Bibliographic record

VenueJMIR mhealth and uhealth · 2025
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsnot available
Fundersnot available
KeywordsCross-sectional studyPrimary careAssistive technologyMedicinePsychologyAudiologyPhysical medicine and rehabilitationMultimediaHuman–computer interactionComputer scienceFamily medicine

Abstract

fetched live from OpenAlex

Background: Today, most smartphones provide a digital voice assistant (DVA) for their user, and it is estimated that about 91% of adults report owning and operating a smartphone. A DVA is an automated system preinstalled on technological devices, such as smartphones, computers, tablets, and speakers, which serves to aid users in performing tasks like answering questions, managing smart devices at home, playing music, managing schedules, sending messages, and more. Research with DVA is emerging, and its applicability to health and health care needs to be elucidated. Objective: The objective of this study was to describe the use of DVAs among primary care patients, as well as purposely sampled clinics including patients with visual and physical disabilities. Methods: A convenience sample of adult participants was recruited to complete a needs assessment survey to ascertain the interest and possible utility of DVAs to promote and enhance health from among three populations at an academic medical center: (1) general primary care patients recruited from a primary care clinic, (2) patients with visual disabilities recruited from a low vision clinic, and (3) patients with physical disabilities recruited from a physical medicine and rehabilitation clinic. The survey used in this study was a 46-item investigator-developed instrument administered to participants assessing knowledge, use, and perceptions of DVAs, participant interest to participate in related future studies, and demographics. Results: The results of the survey showed that the majority of participants have used a DVA before (69.7%, 152/218) and were or might be willing to use them in the future (84.0%, 178/212). Participants reported moderate to high concern about the privacy (47.8%, 97/203), security (54.5%, 110/202), and confidentiality (51.7%, 105/203) of DVAs. A greater proportion of those with visual disabilities reported having never used DVA than those without visual disabilities (39.0% vs 24.6%, P=.03). There was no significant difference in reliance on DVAs for participants with and those without physical disabilities (45.0% vs 34.9%, P=.31), indicating that they do not require it for everyday needs. Conclusions: DVA use remains low among the surveyed participants with physical and visual disabilities. For those with visual disabilities, DVA use was seen to be advantageous in everyday life for tasks such as answering questions and seeking information, but not for those with physical disabilities. However, further research should be conducted that focuses on the use of DVAs by accessing data that represent an individual's DVA use without being biased by knowledge of a research study. In addition, research is needed on DVA use that includes diverse samples of participants with physical and visual disabilities, which address the barriers to using DVAs for these adult populations.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.026
Threshold uncertainty score0.525

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0010.000
Scholarly communication0.0000.001
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.132
GPT teacher head0.430
Teacher spread0.298 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations0
Published2025
Admission routes1
Has abstractyes

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