“Take Nothing on Its Look”: Revealing Users’ Expectations and Experiences in Social Human–Robot Interaction
Bibliographic record
Abstract
The use of social robots in many sectors of society is predicted to progressively increase. Therefore, exploring how expectations play a role in and change users’ experiences when interacting with these robots over time is necessary. From an interpretative and insight-driven approach, our aim was to explore how humans experience in-person interactions with the social robot Pepper, which was equipped with the OpenAI GPT-3 language model. Qualitative data from 62 video recordings of the interactions with Pepper and post-test interviews were collected from 31 participants. An experiential reflexive thematic analysis was applied. The main findings include various levels of interaction quality, different interaction strategies, and elements influencing the users’ expectations and experiences, which were synthesized into a coherent framework. It appears that the participants adapted their interaction strategies based on their expectations and the perceived capability of the robot, which influenced their experiences. This reveals that positive user experience is not solely determined by interaction quality, showing the interplay among these aspects when interacting with a social robot. To conclude, our findings underscore the intricate nature of the role of user expectations and experiences in social human–robot interaction. The work adds complementary qualitative approaches to the Human–Robot Interaction community to provide additional insights on interacting with social robots.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.006 | 0.016 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.000 |
| Science and technology studies | 0.002 | 0.004 |
| Scholarly communication | 0.003 | 0.004 |
| Open science | 0.001 | 0.003 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.002 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".