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Well-Being in Sales: The Role of Non-Financial Rewards in Mental Health and Mental Illness

2025· article· en· W4416000846 on OpenAlexaff
Monica Franco‐Santos, Pilar Rivera Torres, Peter M. Kerr, Cristina Suárez, Javier Marcos Cuevas

Bibliographic record

VenueAcademy of Management Proceedings · 2025
Typearticle
Languageen
FieldHealth Professions
TopicEmployment and Welfare Studies
Canadian institutionsUniversity of New Brunswick
Fundersnot available
KeywordsMental healthPsychological interventionMental illnessCapital (architecture)Job performanceJob loss

Abstract

fetched live from OpenAlex

Our research examines the effects of non-financial rewards on sales professional’s psychological well-being—understood as the presence of mental health and the absence of diagnosed mental illness. Building on the Job Demands-Resources and Self-determination theories, we argue that non-financial rewards act as job resources, creating psychological capital that helps buffer the daily job demands’ struggles of people in sales. Using data extracted from 13,564 people working in sales-related roles across 36 countries, we find that non-financial rewards do not uniformly mitigate the effects of job demands on well-being, leading to different moderating effects on mental health versus mental illness. In addition to this, unexpectedly, we find that some non-financial rewards combined with certain job demands can potentially increase the risk of mental illness. These insights are critical for the design of sales well-being preventive and reactive interventions and future sales research adopting the Job Demands-Resources in combination with Self-determination theory.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.002
metaresearch head score (Gemma)0.008
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Other · Consensus signal: none
Teacher disagreement score0.005
Threshold uncertainty score0.011

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0020.008
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.001
Science and technology studies0.0010.001
Scholarly communication0.0010.001
Open science0.0000.001
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0030.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.012
GPT teacher head0.348
Teacher spread0.336 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designNot applicable
Domainnot available
GenreOther

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

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Citations0
Published2025
Admission routes1
Has abstractyes

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