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Addressing the Trust “in Crisis”: Contextualizing Trust Research in Emerging Business Challenges

2025· article· en· W4416004718 on OpenAlex
Eric Yuge Lou, David Schoorman, Lixin Huang, Mingyu Li, T. Bradford Bitterly, David Hagmann, Rachel Campagna, William P. Bottom, Emma C. E. Heine, Elaine C. Hollensbe, Robert C. Liden, Jeroen Stouten, Xiaotong Zheng, Catherine K. Lam, Xiaoyu Wang, Jingzhou Pan

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueAcademy of Management Proceedings · 2025
Typearticle
Languageen
FieldSocial Sciences
TopicInnovation, Sustainability, Human-Machine Systems
Canadian institutionsWilfrid Laurier University
Fundersnot available
KeywordsNegotiationFeelingEmerging technologiesVariety (cybernetics)Emerging marketsFace (sociological concept)Organizational behavior

Abstract

fetched live from OpenAlex

Trust is essential in business operations. However, as today’s business environment is undergoing fundamental changes, trust, despite its pivotal role in buffering uncertainty and bringing forth positive changes, is considered to be “in crisis” across the globe. This is possibly due to trust research being long conducted in an acontextualized approach, leading to difficulties in addressing emerging business challenges. In response to this pressing issue in trust research, this symposium presents five interconnected lines of research seeking to contextualize trust research and address the emerging challenges organizations face. First, three papers investigate trust in three key emerging challenges: crisis, AI, and social issues. Next, two more papers investigate the flip side – feeling trusted in these emerging challenges. Together, these papers extend trust research into a variety of novel contexts to address new societal and organizational challenges. Organizational Crises and Trust in Leaders: Uncertainty Management Through Integrity Judgment Author: Eric Yuge Lou; NEOMA Business School Author: Li Huang; INSEAD Human-AI Augmentation: Is Human Oversight a Help or Hindrance in AI Management? Author: Mingyu Li; The Hong Kong University of Science and Technology Author: Thomas Bradford Bitterly; The Hong Kong University of Science and Technology Author: David Hagmann; The Hong Kong University of Science and Technology Negotiating with Anger Issues:Direction of Expressed Anger on Trust and Post-Negotiation Cooperation Author: Jonathan I Lee; University of Minnesota Duluth Author: Rachel Lea Campagna; University of New Hampshire Author: William Bottom; Washington University in St. Louis Trust in The Face of Difficult Conversations: MUM and Tough Love as Leadership Strategies Author: Emma C. E. Heine; Macquarie University Author: Elaine Hollensbe; University of Cincinnati Author: Robert C. Liden; University of Illinois at Chicago Author: Jeroen Stouten; KU Leuven A Blessing or a Curse? The Behavioral Consequences of Trust Social Comparison Author: Xiaotong (Janey) Zheng; Durham University Author: Catherine Lam; Wilfrid Laurier University Author: Xiaoyu Wang; Tongji University Author: Jingzhou Pan; Tianjin University Author: Bart De Jong; Durham University

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.016
metaresearch head score (Gemma)0.001
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Theoretical or conceptual · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.843
Threshold uncertainty score0.663

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0160.001
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.005
Science and technology studies0.0010.001
Scholarly communication0.0000.001
Open science0.0010.000
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.231
GPT teacher head0.469
Teacher spread0.238 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it