Older Adults and Tax Delegation in Canada: A Sociotechnical Analysis
Bibliographic record
Abstract
Preparing and filing taxes has become an increasingly digital task. Older adults need to file taxes to qualify for benefits, but little is known about how older adults in Canada manage tax preparation, nor about how they get help. We investigated delegation mechanisms provided by the Canada Revenue Agency, documenting workflows needed to set up delegation and identifying privacy and security risks. We conducted a semi-structured interview study (n = 19) with older adults, formal tax volunteers, and informal tax helpers to understand the challenges and experiences in tax delegation. Our results show that the CRA's delegation mechanisms are lightweight and enable older adults to delegate tasks to others with minimal privacy and security risks. However, we found these lightweight mechanisms were not known about or used by the older adults who delegated to informal tax helpers, nor were they known about or used by any of the informal tax helpers we interviewed.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.005 | 0.018 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.004 | 0.008 |
| Science and technology studies | 0.013 | 0.004 |
| Scholarly communication | 0.004 | 0.002 |
| Open science | 0.001 | 0.004 |
| Research integrity | 0.001 | 0.002 |
| Insufficient payload (model declined to judge) | 0.003 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".