Bibliographic record
Abstract
Societe de Transport de Laval (STL) surprised its users in June 2001 by becoming the first Canadian public transport company to guarantee the quality of its services. The company that has 650 employees and 220 buses, formally entitled its 60,000 daily passengers to claim a refund in the event of any of the following: bus service more than 7 minutes behind schedule; impolite driver behavior; unclean interior of transport vehicle; incorrect information; and if STL takes more than five days to respond to a request or a complaint. The three reasons to make this commitment to service quality were given as follows: a last chance for quality; a way to accelerate quality procedures; and a tool designed to make service quality noticeable. STL is expected to release the results achieved in terms of punctuality since the introduction of the Quality Guarantee.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.051 | 0.107 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.002 |
| Bibliometrics | 0.004 | 0.003 |
| Science and technology studies | 0.005 | 0.009 |
| Scholarly communication | 0.013 | 0.009 |
| Open science | 0.004 | 0.008 |
| Research integrity | 0.011 | 0.011 |
| Insufficient payload (model declined to judge) | 0.018 | 0.005 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".