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Record W7044194971

When the Lights Went Out: Hotel Managers' Perceptions of the Blackout of '03

2004· article· en· W7044194971 on OpenAlexaboutno aff

Bibliographic record

VenueCornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) · 2004
Typearticle
Languageen
FieldSocial Sciences
TopicPsychology of Social Influence
Canadian institutionsnot available
Fundersnot available
KeywordsBlackoutPerceptionService (business)Power (physics)Quality (philosophy)Service qualityElectricity
DOInot available

Abstract

fetched live from OpenAlex

When power failed late in the afternoon of August 14, 2003, hotels in the northeastern United States and southern Canada were left without electricity for as long as two days. To assess the lodging industry's response to the event, a study of hoteliers was conducted by surveying selected participants in the Smith Travel Research database. Of the 147 respondents, 93 were from hotels that lost power and 54 were from hotels that retained power during the blackout. On average, the blackout lasted 16 hours for the responding hotels- meaning that guests at half the hotels being studied spent an entire night without electricity. Many managers considered the Blackout of '03 to be an aberrant event. Nevertheless, hotel managers should review their emergency plans and stockpiles of emergency supplies. The relatively high incidence of facilities failures and process problems calls into question managers' perceptions of the service quality provided during the blackout. Whether guests' perceptions match those of managers is a critical open question and one that deserves future research-ideally, before the lights go out again.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.041
Threshold uncertainty score0.546

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0000.001
Scholarly communication0.0000.000
Open science0.0010.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.034
GPT teacher head0.252
Teacher spread0.218 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations1
Published2004
Admission routes1
Has abstractyes

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