MuST2-Learn: Multi-view Spatial-Temporal-Type Learning for Heterogeneous Municipal Service Time Estimation
Bibliographic record
Abstract
Non-emergency municipal services, e.g., city 311 systems, have been widely implemented across cities in Canada and the United States to enhance residents' quality of life. These systems enable residents to report issues, e.g., noise complaints, missed garbage collection, and potholes, via phone calls, mobile applications, or webpages. However, residents are often given limited information about when their service requests will be addressed, which can reduce transparency, lower resident satisfaction, and increase the number of follow-up inquiries. Predicting the service time for municipal service requests is challenging due to several complex factors: (i) dynamic spatial-temporal correlations, (ii) underlying interactions among heterogeneous service request types, and (iii) high variation in service duration even within the same request category. In this work, we propose MuST2-Learn: a Multi-view Spatial-Temporal-Type Learning framework designed to address the aforementioned challenges by jointly modeling spatial, temporal, and service type dimensions. In detail, it incorporates an inter-type encoder to capture relationships among heterogeneous service request types and an intra-type variation encoder to model service time variation within homogeneous types. In addition, a spatiotemporal encoder is integrated to capture spatial and temporal correlations in each request type. The proposed framework is evaluated with extensive experiments using two real-world datasets. The results show that MuST2-Learn reduces mean absolute error by at least 32.5%, which outperforms state-of-the-art methods.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.002 | 0.005 |
| Meta-epidemiology (narrow) | 0.002 | 0.001 |
| Meta-epidemiology (broad) | 0.002 | 0.002 |
| Bibliometrics | 0.001 | 0.002 |
| Science and technology studies | 0.001 | 0.001 |
| Scholarly communication | 0.001 | 0.003 |
| Open science | 0.004 | 0.002 |
| Research integrity | 0.002 | 0.004 |
| Insufficient payload (model declined to judge) | 0.002 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".