From licence to operate to licence to lead: A case study of 7-Eleven Canada's corporate legitimacy and reputation
Bibliographic record
Abstract
This case study investigates 7-Eleven Canada’s corporate legitimacy and reputation as perceived by key provincial government regulators in gaming and tobacco control, and healthy food promotion. Measuring corporate legitimacy as a springboard for reputation has been a challenge for reputation scholars. Building on King and Whetten (2008), this case study finds that deficient legitimacy on regulatory compliance did not prevent 7-Eleven from building favourable reputation on elevated compliance measures. Regulators awarded 7-Eleven an above-average reputation that mirrored the reputation of the convenience store industry in a competitive retail environment. As part of a corporate reputation management plan for 7-Eleven, citizenship-building initiatives are highlighted to close the reputation gaps uncovered in the case study. The research method was modelled on the Harris/Fombrun Reputation Quotient. Further research could test the proposition that corporate legitimacy and reputation can operate as seemingly semi-detached concepts.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.002 | 0.006 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.002 | 0.003 |
| Science and technology studies | 0.039 | 0.010 |
| Scholarly communication | 0.005 | 0.002 |
| Open science | 0.002 | 0.004 |
| Research integrity | 0.003 | 0.004 |
| Insufficient payload (model declined to judge) | 0.004 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".