La Relevancia de la atención interna al personal en hombres y mujeres y su impacto en la competitividad en el sector hotelero: Calidad en el servicio en el sector hotelero
Bibliographic record
Abstract
International competitiveness compels hotel companies to provide excellent service to differentiate themselves and maintain their continuity (Ozturk & Karatepe, 2019). Frontline employees influence the perception of service (Lu et al., 2016), which reflects performance for internal customers, affecting the organization's profitability. The objective isto analyze the quality of internal service for men and women in the hotel sector. Based on a literature review, the instrument was developed and applied to a sample of 37 women and 28 men in 4- and 5-star hotels in Quintana Roo during the second quarter of 2024. Statistical validation tests were performed using SPSS, revealing no association between men and women in the factors of Achievement, Responsiveness, and Assurance. Significant differences were found in the factors of Empathy and Tangibles.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.003 | 0.005 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.001 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.001 | 0.001 |
| Scholarly communication | 0.002 | 0.001 |
| Open science | 0.000 | 0.001 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.005 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".