Managerial Competence within the Hospitality and Tourism Service Industries: Global Cultural Contextual Analysis
Notice bibliographique
Résumé
Book Title: Managerial Competence within the Hospitality and Tourism Service Industries: Global Cultural Contextual Analysis. Author: Professor Dr John Saee, PhD Publisher's Name: Routledge Publishing, (Taylor & Francis Group) published in New York, London and Toronto in 2006 ISBN 0415385962 Overview In this research study, an investigation was made of the nature of intercultural managerial communication competence and its application within the service industry, in particular, the Australian hospitality and industries to managerial functions such as planning, workplace communication, recruitment/ promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. This is the first detailed study at a national level where current psychological and sociological theories of intercultural communication are critically examined and linked to an investigation of management of cultural diversity in a workplace in a particular service industry such as the Australian hospitality and industries in a multicultural Australian society. The reason why to conduct research in this particular service industry arises from the fact that the service industry represents a very significant economic sector in all industrial societies. Thus, its findings have global managerial implications. Meanwhile, Australian hospitality and industries represent a significantly high percentage of culturally diverse human resources. As well, the hospitality and industries represent a high degree of globalisation in terms of ownership and international clientele, as well as global trade (Noriander, 1990). As well, the hospitality and industries are becoming increasingly important to the Australian economy. According to Tourism Training Australia (1998), The hospitality and industries are fast becoming Australia 's predominant foreign exchange earner, generating considerable employment, wealth and prosperity for the nation as a whole. For example,There are more than 500,000 people employed by the and hospitality industry in Australia . Equally it is instructive to note that the revenue generated world-wide through the global and hospitality is phenomenal. The World Tourism Council (cited in Adam, 1998) indicates that tourism and hospitality global revenue stands at $4.7 trillion, and is expected to rise to over $9 trillion in 2006. The number of jobs in the industry will jump up by 50 per cent to 385 (Adam, 1998, p.30). Further, research by WTTC (2005) predicts that by 2014, Travel & Tourism could generate 10.9 per cent of Gross Domestic Product and some 260 million jobs, representing 8.6 per cent of total employment worldwide. Similarly, within the European continent, industry and other related activities, for example, represent 12% of the GDP and 20 millions jobs. The continuous growth of into the European Union has been enormous: 25 million international arrivals in 1950, 165 millions in 1970, 693 million in 2001 and 1,5 billion forecast for the year 2020 (Cabrini, 2002). From contemporary communication theories, implications were determined for managerial practices in a culturally diverse workplace and workforce. A profile was given of the Australian Hospitality and Tourism Industries and challenges of cultural diversity for managers were identified. Based upon the published literature on theories of intercultural communication and competence, eight research objectives and eight research questions were determined for investigation in the context of management in the Australian Hospitality and Tourism Industries. …
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Prédiction distillée sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Apprise à partir de 10 348 étiquettes directes de Codex et de 10 348 étiquettes directes de Gemma. Le mode candidate est l'union des têtes enseignantes seuillées; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont ni des étiquettes humaines ni des étiquettes directes de modèles de pointe.
Scores Codex et Gemma par catégorie
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,001 | 0,000 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,000 | 0,000 |
| Bibliométrie | 0,000 | 0,002 |
| Études des sciences et des technologies | 0,000 | 0,000 |
| Communication savante | 0,000 | 0,002 |
| Science ouverte | 0,000 | 0,000 |
| Intégrité de la recherche | 0,000 | 0,000 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,000 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
machine, non validéePrédiction automatique; un appel candidat d’une seule tête enseignante, pas un consensus.
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