The impact of applying the balanced scorecard on the performance of health organizations An applied study at King Fahad Hospital in Jeddah
Notice bibliographique
Résumé
The aim of the study is to find out the impact of applying the balanced scorecard on the performance of health organizations, and to reach this goal, the study adopted the following dimensions of the balanced scorecard: (its financial dimension, its customer side dimension, the education and growth (training) dimension, and the internal operations dimension. After the statistical analysis of the answers of the sample members done, The study came out with a number of results, the most important of which are: The respondents strongly agree on the financial dimension of the balanced scorecard, and this was evident in their reports that the financial dimension of the balanced scorecard affected the creation of systems to control expenses, which were characterized by transparency in the complex, and that it could contribute to Make good use of hospital resources, The results also indicated that the respondents strongly agreed on the axis of the customer dimension of the balanced scorecard, and it was found in their testimony that it contributed to the complex’s response to the complaints and suggestions of patients and auditors, and it also helped the complex in providing medical staff in a way that suits patients, and there is also strong approval on the axis of the education dimension. and growth (training) of the Balanced Scorecard ,especially with regard to the aspect of the hospital's interest in developing the performance of employees, as well as the complex's interest in qualified and highly skilled employees, and also the results indicated agreement with the internal operations dimension of the balanced scorecard, and we found that they reported that it made the employees have the ability to accomplish their work, with minimal effort and high efficiency, and that it reinforced the concept of self-control among the complex’s employees. The results of the study showed a relationship between the application of the balanced scorecard and the performance of health organizations, in terms of reducing patients’ waiting to see a doctor, and improving the quality of health services. While the study recommended a number of results, the most important of which are: the need to pay attention to the use of the financial dimension of the balanced scorecard in health organizations, through the exploitation of available financial resources, the need to use the customer dimension of the balanced scorecard to measure the performance of health organizations, through the development of the quality of services provided to patients, Interest in using the internal operations dimension of the balanced scorecard in health organizations, through the development of administrative work in health organizations, increasing the interest of health organizations in using the growth and learning (training) dimension card for balanced performance, by providing training programs to develop employee performance.
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Prédiction distillée sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Apprise à partir de 10 348 étiquettes directes de Codex et de 10 348 étiquettes directes de Gemma. Le mode candidate est l'union des têtes enseignantes seuillées; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont ni des étiquettes humaines ni des étiquettes directes de modèles de pointe.
Scores Codex et Gemma par catégorie
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,005 | 0,000 |
| Méta-épidémiologie (sens strict) | 0,002 | 0,001 |
| Méta-épidémiologie (sens large) | 0,002 | 0,001 |
| Bibliométrie | 0,001 | 0,007 |
| Études des sciences et des technologies | 0,003 | 0,001 |
| Communication savante | 0,003 | 0,002 |
| Science ouverte | 0,003 | 0,001 |
| Intégrité de la recherche | 0,000 | 0,002 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,000 | 0,001 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
machine, non validéePrédiction automatique; les deux têtes enseignantes s’accordent sur ce qui est montré ici.
Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».