The impact of applying the balanced scorecard on the performance of health organizations An applied study at King Fahad Hospital in Jeddah
Bibliographic record
Abstract
The aim of the study is to find out the impact of applying the balanced scorecard on the performance of health organizations, and to reach this goal, the study adopted the following dimensions of the balanced scorecard: (its financial dimension, its customer side dimension, the education and growth (training) dimension, and the internal operations dimension. After the statistical analysis of the answers of the sample members done, The study came out with a number of results, the most important of which are: The respondents strongly agree on the financial dimension of the balanced scorecard, and this was evident in their reports that the financial dimension of the balanced scorecard affected the creation of systems to control expenses, which were characterized by transparency in the complex, and that it could contribute to Make good use of hospital resources, The results also indicated that the respondents strongly agreed on the axis of the customer dimension of the balanced scorecard, and it was found in their testimony that it contributed to the complex’s response to the complaints and suggestions of patients and auditors, and it also helped the complex in providing medical staff in a way that suits patients, and there is also strong approval on the axis of the education dimension. and growth (training) of the Balanced Scorecard ,especially with regard to the aspect of the hospital's interest in developing the performance of employees, as well as the complex's interest in qualified and highly skilled employees, and also the results indicated agreement with the internal operations dimension of the balanced scorecard, and we found that they reported that it made the employees have the ability to accomplish their work, with minimal effort and high efficiency, and that it reinforced the concept of self-control among the complex’s employees. The results of the study showed a relationship between the application of the balanced scorecard and the performance of health organizations, in terms of reducing patients’ waiting to see a doctor, and improving the quality of health services. While the study recommended a number of results, the most important of which are: the need to pay attention to the use of the financial dimension of the balanced scorecard in health organizations, through the exploitation of available financial resources, the need to use the customer dimension of the balanced scorecard to measure the performance of health organizations, through the development of the quality of services provided to patients, Interest in using the internal operations dimension of the balanced scorecard in health organizations, through the development of administrative work in health organizations, increasing the interest of health organizations in using the growth and learning (training) dimension card for balanced performance, by providing training programs to develop employee performance.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.012 | 0.036 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.001 | 0.001 |
| Scholarly communication | 0.003 | 0.001 |
| Open science | 0.000 | 0.002 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.002 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".