Sa?l?k i?letmelerinde hizmet kalitesinin sa?l?k hizmeti sunan ve sa?l?k hizmeti alan taraflarca de?erlendirilmesi
Notice bibliographique
Résumé
Sa?l?k ve sa?l?k hizmeti sunumu, insan ya?am?n?n s?rd?r?lmesinde, ya?am kalitesinin yarat?lmas?nda ve korunmas?nda ?zel bir ?neme sahiptir. Bu bak?mdan, sa?l?k kurumlar?n?n verdikleri hizmetlerin kalitesinin ?l??lebilmesi?? elde edilen veriler do?rultusunda hizmet kalitesini artt?rmas? y?n?nde ?nemli bilgiler sa?layarak sa?l?k i?letmelerinin gelecekle ilgili planlar haz?rlamas?na, politika ve stratejilerini belirlemesine ?nemli katk?s? olacakt?r. Ama?: ?al??man?n temel amac?, II. Basamak Devlet Hastanelerinde sunulan sa?l?k hizmetinin kalitesinin sa?l?k hizmetini sunan ve alan taraflarca de?erlendirilmesidir. Y?ntem: ?al??man?n evrenini, Manisa ?l merkezinde bulunan II. Basamak Devlet Hastanelerinden sa?l?k hizmeti alan hasta ve hasta yak?nlar? ile bu hizmetini sunan sa?l?k ?al??anlar?nda olu?an 648 ki?i olu?turmu?tur. Veri toplama arac? olarak, Parasuraman, Zeithaml ve Bery taraf?ndan geli?tirilen Servqual Analizi kullan?lm?? ve ikinci k?sm? ile uygulanm??t?r. Verilerin analizinde SPSS 13.00 program?ndan faydalan?larak, ?ncelikle ge?erlilik ve g?venilirlik analizleri yap?lm??t?r. Daha sonra tan?mlay?c? istatistikler, T testi, ANOVA testi, Korelasyon ve Regresyon analizleri yap?lm??t?r. Bulgular: Toplanan verilere yap?lan Fakt?r Analizi sonucunda Hizmet Kalitesinin be? boyut'u ?? boyut alt?nda s?ras?yla?? "G?venilirlik-Heveslilik", "G?ven-Empati" ve "Somut ?zellikler" ?eklinde toplanm??t?r. Bundan sonraki t?m analizler ?? boyut ?zerinden yap?lm??t?r. Hasta ve hasta yak?nlar? ile sa?l?k ?al??anlar?n?n demografik ?zelliklere g?re de hizmet kalitesi alg?lar?nda farkl?l?klar oldu?u saptanm??t?r. Sonu?: ?al??man?n sonu?lar?na g?re, sa?l?k hizmeti sunan ve sa?l?k hizmeti alan taraflarca Hizmet Kalitesinin de?i?kenlerinin ba??nda "G?venilirlik-Heveslilik" gelmektedir. Di?er de?i?kenler?? "G?ven-Empati" ve "Somut ?zellikler" olarak s?rlanm??t?r. Sa?l?k hizmeti sunan hastanelerin ?zellikle bu boyutlara odaklanmas? gerekmektedir. Ara?t?rma sonucunda da teyit edildi?i gibi hizmet kalitesinin y?ksek olu?u, hastalar?n hastaneyi tekrar tercih etmeleri ve ba?kalar?na tavsiye etmelerini sa?lamaktad?r. Anahtar Kelimeler: Sa?l?k i?letmesi, Hizmet, Hizmet Kalitesi, Servqual Health and health care report, carried in people's lives, to create quality of life and has special importance in the protection. in this regard, the delivery of health institutions that can measure the quality of service, according to the data obtained in the direction to increase the quality of service by providing important information on the health of future business plans to prepare, to identify policies and strategies will be important contributions. Aim: The main goal of the study, 2 the quality of health services in public hospitals, the step of offering health services and areas is assessed by the parties. Method: Work in the universe, manisa provincial centers in the 2nd the field of public hospitals, patients and health care segments of patients with relatives who provide this service of 648 people formed health. As data collection tool, Parasuraman, Zeithaml and developed SERVQUAL Analysis by Bery used and applied only in the form of the second part is applied with. benefit from analysis of data in the SPSS program by 13:00, first the validity and reliability analysis has been done. then the descriptive statistics, t test, ANOVA test, correlation and regression analysis were made. Findings: Factor Analysis of data collected as a result of the five dimensions of service quality in three dimensions, respectively: 'reliability-responsiveness',' trust-empathy 'and' tangible property 'in the form was collected. over the next three dimensions are all the analysis has been done. patients and health workers with close patient according to the demographic characteristics of service quality was found to be differences in perception. Conclusion: According to the results of studies, the field of health services and health services by offering quality services at the beginning of the variable 'trust-responsiveness' to come. other variables' trust-empathy 'and' tangible property 'as is limited. health services, especially in the hospitals must focus on these dimensions. As the research results confirm the high quality of service, patients prefer the hospital again and encourage others to give. Keywords: Health Business, Service, Service Quality, SERVQUAL
Récupéré en direct depuis OpenAlex et désinversé. Les résumés ne sont pas conservés dans cette base de données : les index inversés représentent 8,6 Go des 9,3 Go de texte de la base, et le serveur dispose de 13 Go libres.
Comment cette classification a été obtenuedéplier
Prédiction machine sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Le volet Gemma est une étiquette directe du modèle pour chaque travail de la base, lue sur la notice réduite au titre. Le volet Codex est un classifieur appris des 10 348 étiquettes directes de Codex et calibré sur les taux pondérés de l'échantillon; les champs sans appui suffisant ne portent aucun appel Codex. Le mode candidate est l'union des deux volets; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont pas des étiquettes humaines.
Scores du classifieur distillé par catégorie (deux têtes)
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,002 | 0,004 |
| Méta-épidémiologie (sens strict) | 0,001 | 0,000 |
| Méta-épidémiologie (sens large) | 0,001 | 0,001 |
| Bibliométrie | 0,001 | 0,001 |
| Études des sciences et des technologies | 0,002 | 0,003 |
| Communication savante | 0,007 | 0,004 |
| Science ouverte | 0,001 | 0,003 |
| Intégrité de la recherche | 0,002 | 0,003 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,048 | 0,014 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
machine, non validéePrédiction automatique; un appel candidat d’une seule source (Gemma direct ou Codex distillé), pas un consensus.
Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».