When Safe Spaces aren’t Safe: Understanding the Relationship between Organizational Characteristics and Service User Experiences of Oppression in Social Service Organizations
Notice bibliographique
Résumé
Introduction: Social service organizations (SSOs) can be sites of oppression, where service users experience discrimination judgment, and powerlessness. In response, service users either leave, never receiving the care that they need, or they remain, internalizing the oppression, becoming disempowered and dependent. This is devastating for both service users and society. It can contribute to loss of housing, relapse and substance use, social isolation, and deterioration of mental and physical health. This three-paper dissertation explores service user experiences of oppression by SSOs to better understand how organizational dynamics contribute to these outcomes. Methods: This study used an explanatory sequential mixed methods design using survey (n=374) and focus group (n=66) data. Paper 1 tested the validity and reliability of the Service User Oppression Scale (SUOS). Paper 2, evaluated the relationship between organizational characteristics and service user oppression and the validity and reliability of the Anti-Oppressive Social Service Organizational Environment Scale to assess an organization’s alignment with anti-oppressive practice. Paper 3 drew on findings from the focus groups on oppression within service user and staff relationships. Results: Paper 1 found the SUOS is a valid and reliable measure of service user oppression. The rate of oppression was 84.8%, with 60.9% of participants experiencing multiple forms of oppression. In Paper 2 staff retention, physical accessibility, service user participation, and relationship between staff and service users were found to decrease service user experiences of oppression while perceived higher levels of cultural competency was found to lead to higher experiences of oppression. Age and gender were associated with service user experiences of oppression. In Paper 3, the role of staff in service user oppression was highlighted, alongside the impact of oppression on service users and recommendations to prevent oppression. Conclusions: This dissertation provides a foundation to understanding service user oppression in SSOs from the perspective of service users and insight into the rate of service user oppression, the forms of oppression experienced and valid and reliable assessment tools to measure both service user experiences of oppression and an organization’s level of anti-oppressive practice. Finally, it provides recommendations to reduce and prevent service user oppression.
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Scores du classifieur distillé par catégorie (deux têtes)
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,006 | 0,015 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,000 | 0,000 |
| Bibliométrie | 0,002 | 0,001 |
| Études des sciences et des technologies | 0,006 | 0,009 |
| Communication savante | 0,006 | 0,008 |
| Science ouverte | 0,001 | 0,006 |
| Intégrité de la recherche | 0,001 | 0,003 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,002 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
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Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».