Evaluating Online Government-to-Citizen E-Governance Services at Nepal Bank Limited: Digital Service Scope and Customer Satisfaction
Notice bibliographique
Résumé
This research assesses usage, satisfaction, and the barriers to adoption of on-line G2C e governance services furnished through digital channels of Nepal bank limited, using the case of the Mahendranagar office. In support of Nepal's Digital Nepal Framework, NBL acts as a critical middleman for services authorities’ offerings, such as pension payment, tax series, and scholarship payments, through online banking A descriptive quantitative technique supported via wealthy qualitative insight become followed, whereby data from 158 clients had been accrued through a web survey and from one department IT officer through a semi-structured interview. Consequences show that mobile banking is the most major access point, at 73.4% of the respondents, even as many users combine numerous offerings; superior offerings consisting of net Remit have very low standalone take-up at 2.5%. Overall pride is pretty high-approximately 80% of users are satisfied or very happy-security is perceived most positively, at 86.2% feeling secure, followed by way of speed, with 77.8% saying they're satisfied. But a noticeable reliability hole stays fewer than 75.5% of customers charge carrier availability as good or Excellent and this decreased reliability continues to decrease universal consumer pride. Correlation attempting out revealed that perceived protection had the most powerful high-quality link with common pleasure (Pearsons r = 0.692, p < 0.01, 95% CI [0.61, 0.76]). This locating got here from a Pearson correlation evaluation done after the Shapiro Wilk take a look at verified that the data met the vital assumptions for parametric attempting out. The sturdy figuring out pride with virtual G2C services. Key boundaries to adoption consist of lack of internet get right of entry to (48.1%), common server outages (24.7%), poorly designed interfaces (19.6%), restricted virtual literacy (17.7%). clients moreover indicated that quicker gadget performance (50.6%), more powerful protection features (46.8%), 24*7 availability (36.7%) may want to inspire greater usage. Insights from an IT officer align with the one’s findings, pointing to resistance to alternate and gaps in virtual abilities, despite the fact that standard infrastructure and adoption tiers seem especially strong. The have a look at in the end indicates that to reinforce lengthy-term adoption and consumer accept as true with, NBL should popularity on ensuring more strong company availability, streamlining multi-carrier procedures, and implementing client targeted schooling and alternate-control projects. The ones measures can actively decorate the general effect and performance of financial institution-facilitated e-governance in Nepal.
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Comment cette classification a été obtenuedéplier
Prédiction distillée sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Apprise à partir de 10 348 étiquettes directes de Codex et de 10 348 étiquettes directes de Gemma. Le mode candidate est l'union des têtes enseignantes seuillées; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont ni des étiquettes humaines ni des étiquettes directes de modèles de pointe.
Scores Codex et Gemma par catégorie
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,008 | 0,003 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,001 | 0,000 |
| Bibliométrie | 0,002 | 0,005 |
| Études des sciences et des technologies | 0,001 | 0,000 |
| Communication savante | 0,001 | 0,002 |
| Science ouverte | 0,001 | 0,001 |
| Intégrité de la recherche | 0,000 | 0,002 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,000 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
machine, non validéePrédiction automatique; un appel candidat d’une seule tête enseignante, pas un consensus.
Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».