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Record W1972545148 · doi:10.1080/13606710701546835

Reframing the service environment in the fitness industry

2007· article· en· W1972545148 on OpenAlex
Eric MacIntosh, Alison Doherty

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.
aboutThe title or abstract carries a Canadian signal from the geographic lexicon.

Bibliographic record

VenueManaging Leisure · 2007
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsWestern University
Fundersnot available
KeywordsClubMarketingOrganizational cultureCognitive reframingService (business)BusinessService qualityPublic relationsPsychologySocial psychology

Abstract

fetched live from OpenAlex

Understanding how to be competitive within the fitness industry requires a fundamental awareness of the service environment at the club level. To date, research on the fitness industry has placed considerable focus on the notion of service quality, particularly such elements as equipment, programmes, facilities and ancillary services, and its role in client satisfaction and retention. Recent research suggests that an organization's culture – the values, beliefs and assumptions that reflect how things are done within an organization – may be perceived outside the organization as well. The objective of the study was to examine the relationships between what have thus far been identified as key service elements for fitness organizations, organizational culture values, and the attitudes and intentions of client members from one private fitness company operating in Canada. Findings showed that both the service elements and the corporate values were significantly associated with members' satisfaction and intentions to stay. The findings suggest that what has typically been conceptualized as the service environment of fitness clubs should be revised to include organizational culture elements.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.003
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.497
Threshold uncertainty score0.475

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0030.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0010.000
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.025
GPT teacher head0.248
Teacher spread0.222 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it