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Record W1992497140 · doi:10.1108/09604520110366142

Are you looking forward to your surgery?

2001· article· en· W1992497140 on OpenAlexaboutno aff
Evert Gummesson

Bibliographic record

VenueManaging Service Quality · 2001
Typearticle
Languageen
FieldHealth Professions
TopicPrimary Care and Health Outcomes
Canadian institutionsnot available
Fundersnot available
KeywordsSix SigmaDistressBusinessWork (physics)Service (business)Quality (philosophy)Service qualityOperations managementQuality managementMedicineNursingMarketingEconomics

Abstract

fetched live from OpenAlex

Considers the current state of health‐care provision – noting that the sector is in distress. Suggests that we need to find the root cause of the problems and not just the symptoms. As an example of good practice, points to Shouldice Hospital in Toronto, Canada – a single‐service clinic doing 7,000 hernia operations per year. Notes that Shouldice has an almost nil recurrence rate – one out of 200 operations – which is close to Six Sigma. Suggests that the Shouldice story underlines the importance of obvious service quality factors such as the need to be long‐term and to work on continuously developing methods and skills.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.002
metaresearch head score (Gemma)0.015
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.056
Threshold uncertainty score0.186

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0020.015
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.000
Science and technology studies0.0040.002
Scholarly communication0.0020.004
Open science0.0010.002
Research integrity0.0050.007
Insufficient payload (model declined to judge)0.0560.016

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.165
GPT teacher head0.474
Teacher spread0.309 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations9
Published2001
Admission routes1
Has abstractyes

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