Individual and Situational Factors Influencing Negative Word‐of‐Mouth Behaviour
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
Abstract Negative word‐of‐mouth is one form of consumer response to dissatisfaction that has received Utile attention from business firms, yet it is a silent and potent force that is capable of wreaking havoc on a firrn's bottomline. This study examines the influence of some individual and situational factors affecting negative word‐ofmouth behaviour. The results reveal that product involvement, purchase decision involvement, self‐confidence, perceived worthiness of complaining, and proximity of others ajfect negative word‐of‐mouth behaviour in both Singapore and Canada. Two additional factors, attitudes towards business in generai and the perceived reputation of the firrn, affect negative word‐of‐mouth behaviour in the Singapore sample, while an additional factor, sociability, affects negative word‐of‐mouth behaviour in the Canadian sample. Résumé Le bouche à oreille négatif est une forme de réponse des consommateurs à leur propre insatisfaction qui a reçu peu d'attention de la part des entreprises, et qui cependant, représente une force silencieuse et puissante, capable de nuire aux succès de l'entreprise. Cette étude examine l'influence de facteurs individuels et situationnels sur les comportements de bouche à oreille négatif. Les résultats révèlent que le degré de contact avec le produit, le degré d'implication dans la décision d'achat, la confiance en soi, la perception qu'a le consommateur du suivi donné à une éventuelle plainte, et l'influence d'autrui affectent les comportements de bouche à oreille négatif, aussi bien à Singapour qu'au Canada. Deux facteurs supplémentaires, l'attitude vis‐à‐vis du monde des affaires en général et la réputation de l'entreprise, affectent le bouche à oreille négatif dans l'échantillon singapourien, alors qu'un facteur supplémentaire, la sociabilité, influence le bouche à oreille négatif dans l'échantillon canadien.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.005 | 0.005 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.002 |
| Science and technology studies | 0.003 | 0.010 |
| Scholarly communication | 0.001 | 0.001 |
| Open science | 0.001 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it