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Record W2000777375 · doi:10.1002/hfm.20516

Service systems and the social enterprise

2012· article· en· W2000777375 on OpenAlexaff
Stephen Tracy, Kelly Lyons

Bibliographic record

VenueHuman Factors and Ergonomics in Manufacturing & Service Industries · 2012
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicService and Product Innovation
Canadian institutionsUniversity of Toronto
Fundersnot available
KeywordsSocial enterpriseMultidisciplinary approachService (business)Service designContext (archaeology)Public relationsInstitutionBusinessEmpirical researchService systemKnowledge managementField (mathematics)SociologyService providerMarketingPolitical scienceComputer scienceSocial scienceEpistemology

Abstract

fetched live from OpenAlex

Abstract Service science is an emerging multidisciplinary field concerned with the study of service systems and value cocreation. In recent years, the field has expanded considerably, growing to encompass a community of researchers and practitioners from a range of backgrounds and knowledge domains. However, very little research has focused on the study of service systems within the context of social‐purpose organizations (SPOs), such as a nonprofit charitable organization or an academic institution. We contend that SPOs represent a class of service systems that are understudied in service science. The goal of this study is to contribute to the ongoing development of the discipline's theoretical foundations through an empirical study of a special type of SPO, the social enterprise. Through case‐study research, we analyzed five social enterprise organizations. Our findings point to a number of areas that suggest a bias in service science concepts toward economically motivated and profit‐driven service systems. © 2012 Wiley Periodicals, Inc.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.094
Threshold uncertainty score0.994

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0010.000
Scholarly communication0.0010.001
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.042
GPT teacher head0.245
Teacher spread0.203 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations6
Published2012
Admission routes1
Has abstractyes

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