MétaCan
Menu
Back to cohort
Record W2009110037 · doi:10.1108/13522750710740844

Can managers use handheld technologies to support salespeople?

2007· article· en· W2009110037 on OpenAlexaff
Francine Schlosser

Bibliographic record

VenueQualitative Market Research An International Journal · 2007
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsUniversity of Windsor
Fundersnot available
KeywordsSupervisorOriginalityWorkforceMobile technologyMobile deviceKnowledge managementBusinessWork (physics)Quality (philosophy)MarketingMobile business developmentPerceptionProcess managementQualitative researchComputer sciencePsychologyEngineeringMobile WebManagementSociologyWorld Wide Web

Abstract

fetched live from OpenAlex

Purpose The purpose of this paper is to propose that sales managers use mobile technologies in the working environment to communicate and supportively monitor sales person performance. Design/methodology/approach A model of supervisor monitoring using mobile technologies is conceptualized that specifies the types of behaviours that promote high‐quality working relationships, how mobile technologies increase the likelihood of work‐to‐nonwork role spill‐over that may damage the relationship and why perceptions of supervisor fairness are critical. The paper concludes by presenting strategies for testing hypotheses and for researching mobile technology use by sales managers using qualitative and quantitative methods. Findings Mobile technology use, supervisory monitoring, and relationship development co‐exist in the current workplace. This research heightens awareness of how work‐to‐nonwork spillover may influence important outcomes of mobile technology usage. Perceptions of quality supervisor‐employee relationships are important to retaining and motivating employees. As the workforce ages and skilled workers become more scarce, it is expected that this theoretical examination and ensuing future research will be interesting and important to the twenty‐first century manager. Originality/value This paper aligns research in the areas of leadership, monitoring and ubiquitous or mobile technologies. Previous leadership researches have questioned whether or not the use of different electronic monitoring tools affects the leader's ability to influence others. However, few researchers have examined performance‐based monitoring using mobile technologies, although mobile technologies make it easier for sales managers to monitor non‐traditional work arrangements (i.e. off‐site or contracted work). Furthermore, past research has been inconsistent in explaining how employees view information‐gathering or monitoring by their managers.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.017
metaresearch head score (Gemma)0.004
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesScholarly communication, Insufficient payload (model declined to judge)
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.280
Threshold uncertainty score0.999

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0170.004
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0020.001
Science and technology studies0.0010.000
Scholarly communication0.0020.003
Open science0.0020.001
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0020.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.173
GPT teacher head0.462
Teacher spread0.290 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

Study designNot applicable
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations4
Published2007
Admission routes1
Has abstractyes

Explore more

Same venueQualitative Market Research An International JournalSame topicCustomer Service Quality and LoyaltyFrench-language works237,207