The Construction of Service-Marketing System based on Customers’ Experience
Bibliographic record
Abstract
The final purpose of construction of service-marketing system based on customers’ experience is to help the enterprises supply a higher quality service and experiences to the customers so that it will improve the customer profitability and the benefits enterprises got will increase also. From the viewpoint of psychology, experience is a personal need. And it’s a good or bad feeling in someone’s conscience, when his emotion, physical strength, intelligence and spirit get to some extent. This paper with the starting point on the recognition about experience describes the experience types of consumers and discusses the construction of service-marketing system based on the consumer experience through analyzing the reasons for rising of experience consumption. Key words: Customer experience, Experience, Service factor, Service marketing, Service system Resume: L’objectif final de la construction du systeme de service-marketing base sur l’experience de la clientele est d’aider les entreprises a fournir un service de haute qualite et des experiences aux clients de sorte a ameliorer la profitabilite de ceux-ci, et ainsi, a augmenter les benefices des entreprises. Du point de vue psychologique, l’experience est un besoin personnel. Et c’est un bon ou mauvais sentiment dans la conscience de quelqu’un, quand ses emotion, force physique, intelligence et esprit atteignent un certain niveau. Cet article, a partir de la reconnaissance de l’experience, decrit les types de l’experience des consommateurs et discute la construction du systeme service-marketing base sur l’experience des clients en analysant les raisons de l’augmentation de la consommation d’experience. Mots-Cles: experience du client, experience, facteur de service, service-marketing, systeme de service
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.002 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.002 | 0.002 |
| Scholarly communication | 0.004 | 0.003 |
| Open science | 0.001 | 0.002 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.008 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".