Digital government and service delivery: An examination of performance and prospects
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
Abstract Since the emergence of electronic or digital government two decades ago, the delivery of public services online has been a centrepiece in efforts to leverage the Internet and improve the performance of the public sector. Prodded by comparisons to banks and online retailers, governments at all levels have been enticed by the dramatically lower costs of a transaction online versus one involving mail, a telephone call centre, or in‐person service facility. Yet such comparators have also masked a much more complicated story for public sector service innovation and delivery reform. The recent advent of mobility further complicates this landscape since the term can be interpreted in one of two (partially related) manners: first, as a newer online channel via mobile devices that accentuates the search for efficiency as integration; and second, as a basis for more participative public engagement in the governance of service design and delivery. Drawing upon three inter‐related typologies of public sector governance (traditional public administration, new public management, and public value management), this article examines the evolution of a partially digitized sector service architecture, its mixed performance to date, and the challenges ahead. Specific attention is devoted to the Liberal Government's initial sign posts as well as the increasingly pressing inter‐governmental dimensions to more digitized service delivery.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.000 | 0.000 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.000 |
| Science and technology studies | 0.001 | 0.000 |
| Scholarly communication | 0.001 | 0.003 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it