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Record W2789753827 · doi:10.4018/ijeis.2018040105

Sentiment Recognition in Customer Reviews Using Deep Learning

2018· article· en· W2789753827 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueInternational Journal of Enterprise Information Systems · 2018
Typearticle
Languageen
FieldComputer Science
TopicSentiment Analysis and Opinion Mining
Canadian institutionsUniversity of New Brunswick
Fundersnot available
KeywordsDeep learningArtificial intelligenceSentiment analysisComputer scienceMachine learningArtificial neural networkSupport vector machineConvolutional neural networkNaive Bayes classifierNatural language processing

Abstract

fetched live from OpenAlex

Deep learning has become popular in all aspect related to human judgments. Most machine learning techniques work well which includes text classification, text sequence learning, sentiment analysis, question-answer engine, etc. This paper has been focused on two objectives, firstly is to study the applicability of deep neural networks strategies for extracting sentiment present in social media data and customer reviews with effective training solutions. The second objective is to design deep networks that can be trained with these weakly supervised strategies in order to predict meaningful inferences. This paper presents the concept and steps of using deep learning for extraction sentiments from customer reviews. The extraction pulls out the features from the customer reviews using deep learning popular methods including Convolution neural networks (CNN) and Long Short-Term Memory (LSTM) architectures. The comparison of the results with tradition text classification method such as Naive Bayes(NB) and Support Vector Machine(SVM) using two data sets IMDB reviews and Amazon customer reviews have been presented. This work mainly focused on investigating the merit of using deep models for sentiment analysis in customer reviews.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Other design · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.906
Threshold uncertainty score0.425

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.000
Science and technology studies0.0000.000
Scholarly communication0.0000.003
Open science0.0010.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.033
GPT teacher head0.309
Teacher spread0.276 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it