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Record W2904868381 · doi:10.17722/ijme.v12i1.1044

Effect of Work Culture and Competence on Service Satisfaction through Service Quality: Study in the Department of Integrated Services One Stop (DPTSP) DKI Jakarta Province

2018· article· en· W2904868381 on OpenAlex
Djoko Setyo Widodo

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

venuePublished in a venue whose home country is Canada.
no affNo Canadian affiliation: this work is invisible to an affiliation-only frame.
No Canadian affiliation. An affiliation-only frame, the usual design, would never have seen this work. It is one of the works that make the case for inverting the frame.

Bibliographic record

VenueInternational Journal of Management Excellence · 2018
Typearticle
Languageen
FieldSocial Sciences
TopicEmployee Performance and Management
Canadian institutionsnot available
Fundersnot available
KeywordsCompetence (human resources)Service qualityBusinessStructural equation modelingWork (physics)MarketingService (business)Operations managementPsychologySocial psychologyEngineeringMathematicsStatistics

Abstract

fetched live from OpenAlex

DKI Jakarta Province, as a representation of Indonesia in the international eye, has all the conditions and support of facilities to be able to provide better licensing services from other regions, but, in reality, the public still complains about the length of time and the cost of obtaining permits in DKI Jakarta. The purpose of this study was to determine the effect of competence, work culture on service quality, to find out the effect of competency, work culture on satisfaction directly and indirectly through service quality as many as 205 samples. The data analysis method used is Structural Equation Modeling (SEM).
 The results of the study indicate that there is an influence of work culture and competence on service quality. There is the influence of service quality on satisfaction. There is the influence of work culture and competence on satisfaction mediated by service quality.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.003
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.101
Threshold uncertainty score0.642

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0030.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0010.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.026
GPT teacher head0.350
Teacher spread0.323 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it