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Record W4293209402 · doi:10.30919/es8e678

Enhancing Technology Acceptance through User Experience Evaluation: Comparative Analysis of Banking Website Versus Mobile Application

2022· article· en· W4293209402 on OpenAlex
Jumleena Bhagawati, Lewlyn Raj Rodrigues, Arun Kumar, Prithvi Tilwani, Manjunath K Vanahalli, B Kishore, Anuradha Calicut Kini Rao, M Namesh, Shreyansh Chaabra, Krishnamoorthi Makkithaya, Nithesh Naik, Girish M. Nair

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueEngineered Science · 2022
Typearticle
Languageen
FieldDecision Sciences
TopicTechnology Adoption and User Behaviour
Canadian institutionsSheridan College
Fundersnot available
KeywordsDependabilityUnderpinningTechnology acceptance modelStructural equation modelingSample (material)Computer scienceEmpirical researchMobile bankingKnowledge managementBusinessMarketingUsabilityEngineeringHuman–computer interactionMathematicsStatistics

Abstract

fetched live from OpenAlex

Despite the high rate of technology adoption in banking services, there is still a void in the literature on technology adoption and diffusion in this area, and hence, the purpose of this paper is to analyze the comparative user behavior of two different banking platforms, namely Banking Websites and Mobile Applications in India. The theoretical underpinning for the empirical validation is the Technology Acceptance Model (TAM). The research is based on the quantitative analysis with a sample size of 304 and 411 customers in the aforementioned banking platforms respectively. Structural Equation Modelling (SEM) has been adopted as the technique of analysis. Results indicate that among the ten variables of the study behavioral intention, dependability, efficiency, and perspicuity have a similar effect on technology acceptance, and the rest of the variables differ in their impact with respect to the two platforms under comparison. The implication of the study is that both platforms need to focus on the aforementioned variables during the system design as they are crucial in connection to the actual usage of the system. The outcome of this research could be of use to academicians, system designers, and application developers.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.003
metaresearch head score (Gemma)0.001
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesBibliometrics, Insufficient payload (model declined to judge)
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Simulation or modeling · Consensus signal: Simulation or modeling
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.096
Threshold uncertainty score0.999

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0030.001
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0020.022
Science and technology studies0.0010.001
Scholarly communication0.0000.001
Open science0.0020.001
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0020.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.116
GPT teacher head0.440
Teacher spread0.324 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it