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Record W4293223659 · doi:10.11159/mhci22.112

Optimizing Business Sales and Improving User Experience by using Intelligent User Interface

2022· article· en· W4293223659 on OpenAlexvenueno aff
Sayli Arjun Pednekar, Swati Chandn

Bibliographic record

VenueProceedings of the World Congress on Electrical Engineering and Computer Systems and Science · 2022
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicConsumer Retail Behavior Studies
Canadian institutionsnot available
Fundersnot available
KeywordsComputer scienceUser interfaceHuman–computer interactionUser experience designUser interface designSales managementInterface (matter)BusinessOperating systemMarketing

Abstract

fetched live from OpenAlex

This research explores the impact on the user experience when the users, that is, the people in business, are exposed to an improved version of an intelligent user interface of the review management software. Machine learning algorithms, such as Lexiconbased sentimental analysis and NRC Emotion recognition, are employed to assist the proposed review management software, Review Dock. To provide additional assistance, a Content-based Recommendation system is integrated. More than 17,000 Amazon reviews are used to generate the results. To improve the satisfaction level of the already created prototype, three iterations of usability testing were conducted on nine participants. The findings show that by following the Web Content Accessibility Guidelines (WCAG) standards, an average satisfaction score of 2.49 out of 5 on the first iteration is significantly improved to 4.9 on the last iteration. Furthermore, the polarity categorization is similar across most evaluations, which are accomplished on previously unseen data sets. However, the results also reveal that the designs will only perform well for a small-medium industry. This research attempts to fill the limitations in the literature with respect to user experience. Regardless of the tools offered, the issue for businesses in utilizing an available solution that diminishes the engaging experience remains unchanged. As a result, a new solution should solve the limits, which will directly affect the company's sales. The research question states what steps the review management software may take to reduce the overly convoluted user interface? Therefore, proposing a solution called Review Dock will provide a plethora of responses and entirely focus on customer happiness by providing a comprehensive overview of how to enhance a product's sales.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.004
metaresearch head score (Gemma)0.017
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.005
Threshold uncertainty score0.019

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0040.017
Meta-epidemiology (narrow)0.0010.000
Meta-epidemiology (broad)0.0010.001
Bibliometrics0.0010.000
Science and technology studies0.0000.000
Scholarly communication0.0030.003
Open science0.0010.001
Research integrity0.0010.000
Insufficient payload (model declined to judge)0.0050.002

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.013
GPT teacher head0.218
Teacher spread0.205 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designNot applicable
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations2
Published2022
Admission routes1
Has abstractyes

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