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Record W4308702592 · doi:10.2991/978-94-6463-005-3_71

Risk Decision and Predicting of Customer Churn Based on Principal Component Analysis

2022· book-chapter· en· W4308702592 on OpenAlexaff
Shiyu Cui, Penghan Lai, Yuwei Deng, Xiaojiang Zheng

Bibliographic record

Venuenot available
Typebook-chapter
Languageen
FieldBusiness, Management and Accounting
TopicCustomer churn and segmentation
Canadian institutionsUniversity of Toronto
Fundersnot available
KeywordsPrincipal component analysisComponent (thermodynamics)BusinessComputer scienceArtificial intelligence

Abstract

fetched live from OpenAlex

This study will establish a predictive analytics model that uses churn prediction models to anticipate customer churn by evaluating their risk of churn. These models are successful in focusing customer retention marketing activities on the fraction of the customer base that is most prone to churn because they generate a short, prioritized list of probable defectors. We will start with exploratory data analysis in this paper. We will get a quick summary of the data using this way. The data is then further analyzed using feature engineering and feature selection. Finally, the target variables will be visualized using Principal Component Analysis (PCA). Using the Kolmogorov-Smirnov (KS) score test, features are picked after calculating the churn detection rate and comparing it to the average churn rate. The best part is then identified using Cross-Validated Recursive Feature Elimination. The accuracy, auc, and ks of each model were assessed after training, and the Gaussian naive Bayes, Logistic regression, and Neural network were finally picked by comparison. Model stacking is a technique for comparing model performance and ultimately deciding which model to utilize.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesMeta-epidemiology (narrow), Insufficient payload (model declined to judge)
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.919
Threshold uncertainty score1.000

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0010.000
Bibliometrics0.0020.000
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0080.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.016
GPT teacher head0.227
Teacher spread0.211 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations0
Published2022
Admission routes1
Has abstractyes

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