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Record W4311890138 · doi:10.54691/bcpbm.v32i.2967

The Research on Dynamics in Phone Sales Marketing Campaign Based on Machine Learning

2022· article· en· W4311890138 on OpenAlexaff
Zhuoye Lai

Bibliographic record

VenueBCP Business & Management · 2022
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer churn and segmentation
Canadian institutionsUniversity of Waterloo
Fundersnot available
KeywordsRandom forestPhoneDecision treeMarketingConfusion matrixComputer scienceClassifier (UML)ConfusionLogistic regressionPortugueseBusinessArtificial intelligenceMachine learningPsychology

Abstract

fetched live from OpenAlex

Phone market campaign is one of the selling methods that banks use to attract new term deposits. Identifying attributes of customers is essential to increase the successful rate of a phone marketing campaign. This paper uses a dataset from a Portuguese bank where various features and attributes of customers are summarized. Four methods are used to analyze this issue, firstly decision tree method, then random forest method, K nearest neighbor and lastly logistic regression. After evaluating and reviewing their confusion matrices and generated scores, the decision has been made to choose the model of random forest as it possesses the highest mean of all metrics of classification. In conclusion, the duration of contact, age, how many days have passed since last contact, the month of the contact, and the number of contacts on one customer are deemed as more important than other attributes under a random forest classifier. The findings of this paper implicates that the Portuguese bank needs to focus more of these attributes to obtain a sustainable development.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.004
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Simulation or modeling · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.006
Threshold uncertainty score0.012

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0010.004
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.001
Bibliometrics0.0020.002
Science and technology studies0.0000.000
Scholarly communication0.0010.002
Open science0.0000.000
Research integrity0.0010.001
Insufficient payload (model declined to judge)0.0020.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.035
GPT teacher head0.279
Teacher spread0.244 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designSimulation or modeling
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations0
Published2022
Admission routes1
Has abstractyes

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