Users’ Information Disclosure Behaviors during Interactions with Chatbots: The Effect of Information Disclosure Nudges
Bibliographic record
Abstract
Drawing from the tension between a company’s desire for customer information to tailor experiences and a consumer’s need for privacy, this study aims to test the effect of two information disclosure nudges on users’ information disclosure behaviors. Whereas previous literature on user-chatbot interaction focused on encouraging and increasing users’ disclosures, this study introduces measures that make users conscious of their disclosure behaviors to low and high-sensitivity questions asked by chatbots. A within-subjects laboratory experiment entailed 19 participants interacting with chatbots, responding to pre-tested questions of varying sensitivity while being presented with different information disclosure nudges. The results suggest that question sensitivity negatively impacts users’ information disclosures to chatbots. Moreover, this study suggests that adding a sensitivity signal—presenting the level of sensitivity of the question asked by the chatbot—influences users’ information disclosure behaviors. Finally, the theoretical contributions and managerial implications of the results are discussed.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.010 | 0.116 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.001 | 0.000 |
| Science and technology studies | 0.001 | 0.001 |
| Scholarly communication | 0.003 | 0.002 |
| Open science | 0.001 | 0.002 |
| Research integrity | 0.001 | 0.002 |
| Insufficient payload (model declined to judge) | 0.002 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".