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Record W4388073780 · doi:10.1002/mar.21934

Beyond humans: Consumer reluctance to adopt zoonotic artificial intelligence

2023· article· en· W4388073780 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenuePsychology and Marketing · 2023
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsHEC Montréal
Fundersnot available
KeywordsTask (project management)Context (archaeology)CognitionPsychologyCognitive psychologyAnimal cognitionComputer scienceMarketingBusinessEngineering

Abstract

fetched live from OpenAlex

Abstract In addition to humanoid‐robotic designs, an increasing number of artificial intelligence (AI)‐powered services are being represented by animals, referred to as zoonotic design. Yet, little is known about the consequential effects of such zoonotic AI on consumer adoption of these services. Drawing on the concepts of prototypicality, Cognitive Load Theory, and the “Match‐up” Hypothesis, the current research uncovers how the use of zoonotic designs, as opposed to robotic ones, may negatively influence consumers’ adoption of AI over a human provider. The results of seven studies suggest that consumers are less likely to choose an AI over a human provider for performing tasks when the AI has a zoonotic embodiment rather than a robotic embodiment. This negative effect is mediated by the increased cognitive difficulty associated with linking the AI prototype to the task. However, such a negative effect decreases when the characteristics of the animal are congruent with the task and is even reversed when the congruent task is of a hedonic nature. These findings advance the understanding of consumer–AI interactions in the context of zoonotic embodiment and provide valuable managerial insights into when and how firms should use zoonotic design for AI‐powered services.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesInsufficient payload (model declined to judge)
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Other design · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.895
Threshold uncertainty score1.000

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.044
GPT teacher head0.346
Teacher spread0.302 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it