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Record W4407671772 · doi:10.1080/0965254x.2025.2468679

Designing robust electronic surveys in marketing research

2025· article· en· W4407671772 on OpenAlex
James M. Crick, David Crick

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueJournal of Strategic Marketing · 2025
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsUniversity of Ottawa
Fundersnot available
KeywordsBusinessMarketingMarketing researchSurvey researchBusiness administration

Abstract

fetched live from OpenAlex

While electronic surveys are popular methods among marketing researchers, limited work surrounds how they can be effectively developed. Consequently, this article provides editorial guidance on designing robust electronic surveys to help marketing academics and graduate students to overcome notable pitfalls. Several best practices are outlined, commencing with initial issues, like formatting and interactivity. Then, some factors linked to measures and robustness checks are evaluated, including capturing instruments to test for common method variance and endogeneity bias, plus accounting for reliability and validity. Afterwards, key methodological benefits of pre-testing, conducting field interviews, pre-registration activities, and underpinning electronic surveys with appropriate theoretical lenses are discussed. Next, the paper features some final considerations, such as selecting suitable empirical contexts and respondents, adhering to ethical procedures, and managing expenses. This article ends with various summary points, alongside a checklist to minimize poor-quality survey data being collected and analyzed, facilitating advancements to marketing theory and practice.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.127
metaresearch head score (Gemma)0.002
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesMetaresearch
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.151
Threshold uncertainty score0.899

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.1270.002
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.002
Science and technology studies0.0000.000
Scholarly communication0.0010.001
Open science0.0010.000
Research integrity0.0000.002
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.101
GPT teacher head0.328
Teacher spread0.227 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it