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Record W4408529253 · doi:10.3390/info16030235

AI Chatbots in Education: Challenges and Opportunities

2025· article· en· W4408529253 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.
fundA Canadian funder is recorded on the work.

Bibliographic record

VenueInformation · 2025
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsAthabasca University
FundersNatural Sciences and Engineering Research Council of Canada
KeywordsPsychologyData scienceKnowledge managementComputer science

Abstract

fetched live from OpenAlex

With the emergence of artificial intelligence (AI), machine-learning (ML), and chatbot technologies, the field of education has been transformed drastically. The latest advancements in AI chatbots (such as ChatGPT) have proven to offer several benefits for students and educators. However, these benefits also come with inherent challenges, that can impede students’ learning and create hurdles for educators. The study aims to explore the benefits and challenges of AI chatbots in educational settings, with the goal of identifying how they can address existing barriers to learning. The paper begins by outlining the historical evolution of chatbots along with key elements that encompass the architecture of an AI chatbot. The paper then delves into the challenges and limitations associated with the integration of AI chatbots into education. The research findings from this narrative review reveal several benefits of using AI chatbots in education. AI chatbots like ChatGPT can function as virtual tutoring assistants, fostering an adaptive learning environment by aiding students with various learning activities, such as learning programming languages and foreign languages, understanding complex concepts, assisting with research activities, and providing real-time feedback. Educators can leverage such chatbots to create course content, generate assessments, evaluate student performance, and utilize them for data analysis and research. However, this technology presents significant challenges concerning data security and privacy. Additionally, ethical concerns regarding academic integrity and reliance on technology are some of the key challenges. Ultimately, AI chatbots offer endless opportunities by fostering a dynamic and interactive learning environment. However, to help students and teachers maximize the potential of this robust technology, it is essential to understand the risks, benefits, and ethical use of AI chatbots in education.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.949
Threshold uncertainty score0.286

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0000.000
Scholarly communication0.0000.004
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.032
GPT teacher head0.292
Teacher spread0.260 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it