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Record W4410218268 · doi:10.1108/sbr-05-2024-0171

Big tech and natural hazards: disaster response patterns of Fortune Global 500 ICT MNCs in developing countries

2025· article· en· W4410218268 on OpenAlexaff
Joe Y. Battikh, Michael O. Wood, Veronica Kitchen, Blair Feltmate

Bibliographic record

VenueSociety and Business Review · 2025
Typearticle
Languageen
FieldSocial Sciences
TopicDisaster Management and Resilience
Canadian institutionsUniversity of Waterloo
Fundersnot available
KeywordsMultinational corporationInformation and Communications TechnologyBusinessNatural disasterDeveloping countryCommerceEconomic growthEconomicsComputer scienceGeographyFinanceWorld Wide Web

Abstract

fetched live from OpenAlex

Purpose Climate change is anticipated to lead to an increase in worldwide natural calamities, with a disproportionate impact on less-prepared developing nations that struggle to cope with these events. This study aims to evaluate the disaster response efforts of Fortune Global 500 multinational corporations (MNCs) from the information and communication technology (ICT) sector in developing countries from 2015 to 2019. Design/methodology/approach This study evaluates the disaster response efforts of Fortune Global 500 MNCs from the ICT sector in developing countries from 2015 to 2019, based on content analysis of 246 (n) sustainability reports using MAXQDA content analysis software. Findings Findings indicate a rise in ICT MNCs involvement, with response instances growing from 44 to 59, driven by cash donations (38%), in-kind contributions (38%) and partnerships, notably with the Red Cross (46%). These efforts underscore ICT’s critical role in enhancing disaster management efficiency and coordination. However, a significant geographical disparity emerges: the share of responses in developing countries declined from 77% to 25% of total efforts, whereas those in developed nations increased from 23% to 58%, with 40% concentrated in the USA and Japan between 2017 and 2019. Despite a 50% profit margin increase, resource allocation favors headquarters proximity over vulnerability. Research limitations/implications The study was carried over a period of five years to showcase a longer trend, studies including a longer time period would be beneficial. However, five years was sufficient to start understanding some of the trends, especially that 2017 was included, which was historically the most devastating and costly weather and climate disasters year. In addition, this research relied on the examination of sustainability reports, which are published by the MNCs themselves, and the validity of the information in these reports is variable. The self-reported data may understate efforts in developing countries or overstate corporate social responsibility (CSR) optics, risking bias as firms control disclosures. The MAXQDA content analysis, while robust, depends on keyword selection, potentially missing nuanced activities. These gaps suggest caution in generalizing findings, urging practitioners and researchers to scrutinize reporting transparency and data scope. Practical implications MNCs should develop clear and transparent strategies for disaster response that outline their commitment to both developed and developing countries. These strategies should be integrated into their broader CSR initiatives and consider the specific needs and vulnerabilities of different regions. Policymakers should encourage MNCs to engage in disaster response through incentives and partnerships. They should also work to create an enabling environment that facilitates the effective deployment of ICT for disaster management, particularly in developing countries. NGOs should proactively engage with ICT MNCs to leverage their resources and expertise. They should also explore ways to strengthen partnerships and collaboration to ensure a more coordinated and effective response to natural disasters. Originality/value This study calls for further research into these geographical disparities and the long-term impacts of corporate responses, urging a reevaluation of strategies to ensure balanced and sustained disaster support, particularly as global natural disasters are expected to increase due to climate change.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.580
Threshold uncertainty score0.327

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.016
GPT teacher head0.314
Teacher spread0.299 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations1
Published2025
Admission routes1
Has abstractyes

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