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Record W4410718201 · doi:10.5539/ies.v18n3p70

Architecture of the Service Platform via Artificial Intelligence Chatbots to Promote Students’ Digital Competency

2025· article· en· W4410718201 on OpenAlexvenueno aff
Nopparat Klayklueng, Pinanta Chatwattana

Bibliographic record

VenueInternational Education Studies · 2025
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsnot available
Fundersnot available
KeywordsPsychologyTechnology integrationChatbotService (business)ArchitectureMathematics educationMultimediaService-learningComputer scienceEducational technologyPedagogyArtificial intelligenceBusiness

Abstract

fetched live from OpenAlex

The architecture of the service platform via AI chatbots is a research tool which was fabricated to specifically promote digital competency through the use of AI chatbots. The architecture of the service platform herein was initiated by the application of artificial intelligence technology integrated with chatbot technology to create the user interface that can interact with users through the use of languages; thereby, this service platform shall analyze questions or keywords from users and then respond with optimal answers. The objectives of this research are (1) to synthesize the conceptual framework of the architecture of the service platform via AI chatbots, (2) to develop the architecture of the service platform via AI chatbots, and (3) to study the results after development the architecture of the service platform via AI chatbots. The research instruments consist of (1) the architecture of the service platform via AI chatbots, and (2) the evaluation form on the suitability of the architecture of the service platform via AI chatbots. The results of this research show that the suitability of the architecture of the service platform via AI chatbots is at a highest level. However, this study is considered merely a pilot study, which is intended primarily to study the concepts and the feasibility to devise prototype architecture of the service platform via AI chatbots before using it as a guideline to further develop other service platforms via AI chatbots, which can be put in practical use indeed in the future.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.003
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Bench or experimental · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.006
Threshold uncertainty score0.021

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0010.003
Meta-epidemiology (narrow)0.0010.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.001
Science and technology studies0.0010.001
Scholarly communication0.0020.003
Open science0.0010.003
Research integrity0.0010.001
Insufficient payload (model declined to judge)0.0060.002

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.042
GPT teacher head0.385
Teacher spread0.343 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designBench or experimental
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations0
Published2025
Admission routes1
Has abstractyes

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