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Record W4413360604 · doi:10.1177/10519815251353744

What are the steps to resolution taken by key stakeholders following a case of workplace bullying: A scoping review

2025· review· en· W4413360604 on OpenAlexaff
François Courcy, Frédéric Mallette, Marc Corbière

Bibliographic record

VenueWork · 2025
Typereview
Languageen
FieldSocial Sciences
TopicWorkplace Violence and Bullying
Canadian institutionsInstitut Universitaire en Santé Mentale de QuébecUniversité du Québec à MontréalUniversité de Sherbrooke
Fundersnot available
KeywordsPsychological interventionHarassmentProcess (computing)Workplace bullyingComplaintPsychologyKey (lock)StakeholderIntervention (counseling)MediationPublic relationsProcess managementKnowledge managementApplied psychologyBusinessPolitical scienceComputer scienceSocial psychology

Abstract

fetched live from OpenAlex

BackgroundWorkplace harassment has garnered increasing scholarly attention in recent years. Several aspects of this phenomenon have been explored in depth, such as prevalence, predisposing factors, antecedents, consequences and prevention methods. However, limited research has examined the resolution processes undertaken by key stakeholders following incidents of workplace bullying (WB).ObjectivesThis scoping review aims to map out the key steps and potential interventions following a report of workplace harassment, and thus provide recommendations. Specifically, the roles of the presumed victim, the organization's representative, and the practitioner will be defined and presented for each step of the process and each intervention, considering the needs of all stakeholders.MethodThis scoping review analyzed peer-reviewed articles published from January to December 2024 (25 years). The analysis focused on methods employed to resolve the situation, the outcomes (when available), the procedural stages, and the roles of the main stakeholders.ResultsThe results indicate that mediation and filing a complaint are the most used interventions, while seeking support from the organization and separating the victim and the perpetrator are the most used strategies. The review identifies five procedural stages: Reporting the bullying, Fact Finding, and Choosing, Implementing and Evaluating the method. Finally, both internal and external stakeholders should be involved from the beginning of the process.ConclusionsWe propose a five-stage framework that articulates the roles of key stakeholders. This process, while not necessarily linear, outlines the steps taken by internal and external stakeholders.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.043
metaresearch head score (Gemma)0.161
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Systematic review · Consensus signal: Systematic review
GenreCandidate signal: Review · Consensus signal: Review
Teacher disagreement score0.043
Threshold uncertainty score0.230

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0430.161
Meta-epidemiology (narrow)0.0020.002
Meta-epidemiology (broad)0.0050.006
Bibliometrics0.0260.017
Science and technology studies0.0030.004
Scholarly communication0.0100.014
Open science0.0040.004
Research integrity0.0080.004
Insufficient payload (model declined to judge)0.0030.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.111
GPT teacher head0.402
Teacher spread0.290 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designSystematic review
Domainnot available
GenreReview

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations0
Published2025
Admission routes1
Has abstractyes

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