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The Human Side of AI at Work: How AI Usage Affects the Perceptions of Work and Workplace Behaviors

2025· article· en· W4416002700 on OpenAlexaboutno aff
E. Lee, Alexander Eng, Sang Hoon Han, C. Daryl Cameron

Bibliographic record

VenueAcademy of Management Proceedings · 2025
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsnot available
Fundersnot available
KeywordsEmpathyPerceptionWork (physics)Industrial and organizational psychologyTask (project management)State (computer science)Emotional intelligence

Abstract

fetched live from OpenAlex

The rapid integration of Artificial Intelligence (AI) into workplace settings has fundamentally transformed the way employees perform their tasks, communicate, and perceive their own and others’ roles at work. As AI usage continues to grow, it is reshaping many aspects of the organizational landscape in ways that remain underexplored, presenting both opportunities and challenges. Grounded in the intersection of psychology and organizational behavior, this symposium brings together researchers to explore these critical issues related to AI adoption. Our discussions focus on five important topics that connect AI usage with psychological and organizational dynamics. These include the impact of AI on perceptions of hard work and task engagement, the implications of varying levels of AI integration for self-efficacy and work meaningfulness, the navigation of AI disclosure in the workplace, individuals experiences of receiving empathy from AI, and the observer’s perceptions of a coworker’s AI usage. AI Increases Quality of Work but Diminishes its Perceived Value Author: Alexander Eng; Asia School of Business How Confident Are You With and Without AI? Psychological Consequences of Using Generative AI Author: Elena Hayoung Lee; USC Marshall School of Business, University Of Southern California Author: Yidan Yin; Author: Cheryl Wakslak; University of Southern California To Share or Not to Share: Understanding AI Disclosures in the Workplace Author: Alys Ferragamo; University of Southern California Author: Yidan Yin; Choosing To Receive Empathy from AI versus Human Expressers Author: Joshua Wenger; The Pennsylvania State University Author: C. Daryl Cameron; The Pennsylvania State University Author: Michael Inzlicht; University of Toronto Challenge and Hindrance Appraisals of a Coworkers' Use of Artificial Intelligence Author: Sang Hoon HAN; The Ohio State University Author: Hun Whee Lee; The Ohio State University Author: Kaifeng Jiang; Peking University

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.738
Threshold uncertainty score0.483

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0000.000
Scholarly communication0.0000.001
Open science0.0020.002
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.013
GPT teacher head0.294
Teacher spread0.280 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations0
Published2025
Admission routes1
Has abstractyes

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