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Record W602508320

The Response of Airports to the Rise of Social Media in Europe

2012· article· en· W602508320 on OpenAlexaboutno aff
Nigel Halpern

Bibliographic record

VenueEuropean Transport Conference 2012Association for European Transport (AET)Transportation Research Board · 2012
Typearticle
Languageen
FieldEconomics, Econometrics and Finance
TopicAviation Industry Analysis and Trends
Canadian institutionsnot available
Fundersnot available
KeywordsSocial mediaThe InternetQuarter (Canadian coin)PopulationAdvertisingInternet privacyWorld Wide WebGeographyBusinessPolitical scienceMedia studiesSociologyComputer scienceDemography
DOInot available

Abstract

fetched live from OpenAlex

Social media is the group of Internet-based applications that allow for the creation and exchange of user-generated content. This typically includes blogs (e.g. Twitter), social networking sites (e.g. Facebook), content communities (e.g. YouTube), collaborative projects (e.g. Wikipedia), virtual social worlds (e.g. Second Life), and virtual game worlds (e.g. World of Warcraft) (Kaplan and Haenlein, 2010). It also includes professional networking sites (e.g. LinkedIn). There has been strong growth in the use of social media worldwide during the last decade and current user statistics from social media sites are impressive. During the second quarter of 2012, the monthly number of active users was 995 million on Facebook and 140 million on Twitter. During the same period, the monthly number of unique visitors was 800 million on YouTube and 106 million on LinkedIn. Europeans are fairly active users of social media, which is likely to be a consequence of the high level of Internet penetration in Europe; 61% compared to a world average of 33% in 2011 (Internet World Stats, 2012). Penetration is particularly high in countries in Northern and Western Europe. 26% of all monthly active users on Facebook during the second quarter of 2012 were European even though Europe contributes less than 12% of the world’s population. Early use of social media was by friends or people with similar interests as a means of connecting, communicating and interacting with each other (Correa et al., 2010). However, an increasing number of businesses, including airports, are developing a social media presence. ACI-Europe (2012) investigates airport use of social media. The report found that by 2012, 57% of airports in Europe were actively using social media; an increase from 40% in 2011. Airports use social media as a form of online communications and use it for a range of planning and management purposes. ACI-Europe (2011) provide further examples of how airports are using social media for customer service (as a virtual ‘customer service desk’), informal relationship building (to engage directly with customers), crisis handling (to communicate quickly and directly during times of crisis), corporate communications (as a tool to raise awareness), and commercial purposes (to promote products and services but also the catchment area and potential for demand). Airports also use social media for research and development (surveying customer satisfaction and/or opinions) (Halpern, 2012).

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.003
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.014
Threshold uncertainty score0.043

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0010.003
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.001
Science and technology studies0.0020.001
Scholarly communication0.0050.002
Open science0.0000.003
Research integrity0.0020.003
Insufficient payload (model declined to judge)0.0130.002

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.095
GPT teacher head0.304
Teacher spread0.209 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations0
Published2012
Admission routes1
Has abstractyes

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