Service Quality and Price Perceptions by Internet Retail Customers
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
One of an Internet retailer’s managerial goals is to create positive perceptions of retail prices among online customers. This study examines the relationship between customer perception of Internet retailers’ service quality and customer price perception. Unlike previous studies, this study extends the scope of service quality to three stages of service interaction: first, a retailer’s home page presentation; second, the overall retail website, which we call a retailer’s order-procurement quality; and third, the retailer’s order-fulfillment quality. To that end, this study samples 516 Internet retailers whose service quality information in their separate service interaction stages is available on their home pages and on a well-known rating site, Bizrate.com. The results verify a clear connection between service quality perception and price perception along the chronological flow of service interaction. In particular, both the presentation of an effective home page web format and the customer perception of a retailer’s order-procurement quality are significantly associated with customer price perception. The price perception is also significantly associated with order-fulfillment quality perception. These findings suggest that the configuration of customer perceptions of both service quality and price stands out as an important subject for managerial attention.
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Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.009 | 0.000 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.002 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.001 | 0.002 |
| Open science | 0.001 | 0.000 |
| Research integrity | 0.000 | 0.001 |
| Insufficient payload (model declined to judge) | 0.001 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it