Development and validation of the Emotional Labour Scale
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Machine scores (provisional)
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
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- Teacher spread
- 0.331 · how far apart the two teachers sit on this one work
- Validation status
score_only:v0-immature-baseline· verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it
Abstract
This paper describes the development and validation of the Emotional Labour Scale (ELS) as tested on samples of 296 and 238 respondents. The ELS is a 15‐item self‐report questionnaire that measures six facets of emotional display in the workplace, including the frequency, intensity and variety of emotional display, the duration of interaction, and surface and deep acting. Estimates of internal consistency for the subscales ranged from .74 to .91. Confirmatory factor analysis results provided support for the existence of six unidimensional subscales. Evidence was also provided for convergent and discriminant validity.
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The record
- Venue
- Journal of Occupational and Organizational Psychology
- Topic
- Emotional Labor in Professions
- Field
- Social Sciences
- Canadian institutions
- University of ManitobaUniversity of Regina
- Funders
- —
- Keywords
- PsychologyDiscriminant validityConfirmatory factor analysisInternal consistencyScale (ratio)Convergent validityTest validityPsychometricsSocial psychologyDevelopmental psychologyClinical psychologyStructural equation modelingStatistics
- Has abstract in OpenAlex
- yes