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Record W3136468541 · doi:10.1177/00187267211007539

Moved to speak up: How prosocial emotions influence the employee voice process

2021· article· en· W3136468541 on OpenAlex
Emily Heaphy, Jacoba Lilius, Elana Feldman

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueHuman Relations · 2021
Typearticle
Languageen
FieldPsychology
TopicEmotions and Moral Behavior
Canadian institutionsQueen's University
Fundersnot available
KeywordsProsocial behaviorAngerPsychologyNoticeAffect (linguistics)Social psychologyEmpathyEmotional contagionEmotional laborCommunication

Abstract

fetched live from OpenAlex

Employees often notice issues as they go about their work, but they are more likely to remain silent than to voice about those issues. This means that organizations miss out on critical opportunities for improvement. We deepen understanding of why and when employees do speak up by theorizing about voice episodes that arise when organizational issues (e.g. policies, actions) cause others to suffer. We suggest that when employees feel prosocial emotions—empathic concern, empathic anger, and/or guilt—in response to another’s suffering, they are more likely to voice about the issues creating that suffering. Specifically, we propose that these other-oriented emotions make it more likely that employees will see an opportunity for voice, feel sufficiently motivated to voice, and assess the potential benefits of speaking up as greater than the possible costs. We also posit that three contextual factors—relationship to sufferer, relational scripts, and emotional culture—influence whether (and how intensely) employees experience prosocial emotions in response to suffering triggered by an organizational issue, and thus affect the likelihood of voice. By theorizing the mechanisms through which prosocial emotions animate a specific episode of voice, we provide a foundation for understanding how employees can be moved to speak up.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesInsufficient payload (model declined to judge)
Consensus categoriesInsufficient payload (model declined to judge)
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.684
Threshold uncertainty score1.000

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0010.000
Scholarly communication0.0000.000
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0010.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.055
GPT teacher head0.372
Teacher spread0.316 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it