Customer satisfaction towards quality of mail services (Post express, Poslaju and Parcel) in the Pos Malaysia Batu Pahat / Nor Azylia Mohd Alias
Bibliographic record
Abstract
Post office, Pos Malaysia Batu Pahat is one of Pos Malaysia Berhad district branches in Johor. It has been established in Jalan Rahmat, Batu Pahat since 1932. It has services that been one of the well-known outlets of postal services to the residents of Batu Pahat. This research, which studies the customers' satisfaction, could give some ideas to post office, Pos Malaysia Batu Pahat regarding its external customers management. The aim of this study is to find out how far Pos Malaysia Batu Pahat customers are satisfied with the mail services available that one provided in post office. Several factors are related such as mail services provided, problems that occur when using the Post Express, Poslaju and Parcel services, the staff management in doing the tasks given, efficiency and effectiveness, timeless and others a little influence of quality, productivity performance of the mail services given by the post office. Literature review is conducted to obtain the information and review regarding the quality mail services provided in the post office, Pos Malaysia Batu Pahat. The research paper outlines the interpretation of data and finding analysis, which are based on the questionnaires and interview conducted. Convenience and judgment sampling has been utilized with 60 respondents as the sample size. A self-administered questionnaire was used as the survey instruments beside interviews as the sources of primary data. By using Statistical Package for Social Science-SPSS" (Version 11).(SPSS), results are analysed and beside that, conclusion and recommendations have been made according to the result from the findings. Finally, the researcher also has included the suggestion and comments from the respondents and from the point of view through the observation as a step to improve the mail services in the post office, Pos Malaysia Batu Pahat.
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How this classification was reachedexpand
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.000 | 0.000 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.000 |
| Science and technology studies | 0.000 | 0.001 |
| Scholarly communication | 0.000 | 0.000 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one teacher head, not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".